Resolve 80% of Support Tickets Automatically With AI

• 80%

  Auto-resolution rate
• <30s

  First response time
• 70%

  Cost reduction
• +20%

  CSAT improvement

Features

What's Included

• Omni-Channel Support

  Handle tickets across email, live chat, social media, and messaging apps from a single AI system.

• Intelligent Ticket Routing

  Automatically categorize, prioritize, and route complex tickets to the right specialist.

• Action Execution

  Go beyond answers - the AI can process refunds, update accounts, and trigger workflows.

• Knowledge Learning

  Continuously learns from resolved tickets to improve accuracy and coverage over time.

• CSAT Monitoring

  Track customer satisfaction in real-time and escalate when sentiment drops.

• Agent Assist Mode

  Provide real-time suggestions and draft responses for human agents handling complex cases.

Use Cases

Built For Real Business Outcomes

• E-Commerce Support

  Handle order tracking, returns, refunds, and product questions automatically.

• SaaS Technical Support

  Resolve common technical issues, guide users through features, and troubleshoot problems.

• Billing & Account Management

  Process billing inquiries, update subscriptions, and manage account changes.

• Internal IT Helpdesk

  Support employees with password resets, software access, and IT troubleshooting.

Deployment

From Blueprint to Production

• 01

  Import Your Knowledge

  Feed the AI your help docs, past tickets, and internal procedures.

• 02

  Connect Your Channels

  Integrate with your helpdesk, email, chat widget, and social accounts.

• 03

  Define Escalation Rules

  Set criteria for when tickets should be routed to human agents.

• 04

  Deploy & Monitor

  Launch across channels and monitor resolution quality in real-time.

FAQ

Frequently Asked Questions

• What types of tickets can the AI resolve?

  The AI handles common inquiries like order tracking, account changes, billing questions, password resets, feature guidance, and troubleshooting. It can also execute actions like processing refunds and updating records.
• How does it learn from our specific business?

  The AI is trained on your knowledge base, past ticket history, and internal documentation. It continuously learns from new resolutions and agent feedback to improve accuracy.
• What happens when the AI cannot resolve an issue?

  Complex or sensitive issues are automatically escalated to human agents with full conversation context, suggested solutions, and priority classification.
• Does it work with our existing helpdesk software?

  Yes. We integrate with Zendesk, Intercom, Freshdesk, HubSpot Service Hub, and other major helpdesk platforms.
• How accurate are the AI responses?

  Our AI achieves 95%+ accuracy on trained topics. All responses are grounded in your verified knowledge base to prevent hallucination.

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